#3741 - info#submit_contact (Net::SMTPFatalError) "552 5.3.4 Error: message file too big"

A Net::SMTPFatalError occurred in info#submit_contact:

 552 5.3.4 Error: message file too big

 app/controllers/info_controller.rb:13:in `submit_contact'


-------------------------------
Request:
-------------------------------

 * URL        : https://www.bikelink.org/info/submit_contact
 * HTTP Method: POST
 * IP address : 163.116.140.163
 * Parameters : {"authenticity_token"=>"[FILTERED]", "email"=>"leung.maria220@gmail.com", "problem_type"=>"Equipment is broken or not working", "card_number"=>"64794", "message"=>"BikeLink locker at the Fremont BART Station has a door error. Message on screen says \"DOOR ERROR Call (888)540-0546 1D [19] [FR27] # [95175]\"", "attachment"=>#<ActionDispatch::Http::UploadedFile:0x00007d7a22ac6bc8 @tempfile=#<Tempfile:/tmp/RackMultipart20240604-131674-8x94kn.png>, @original_filename="IMG_0722.png", @content_type="image/png", @headers="Content-Disposition: form-data; name=\"attachment\"; filename=\"IMG_0722.png\"\r\nContent-Type: image/png\r\n">, "g-recaptcha-response"=>"03AFcWeA5AaBRXr9z3TSttUmKnFxlrl-EDBt_1ibq95q4xYP9PKjAwlmNSVLTSM-DlBrdDTx5JXusT4qgc0CxrcD9fO_n_eLSkgsvR_p-jj1_94OaIm8oMrnH2rraGpGRrX2gDonZBK18jv63lb4_IWo49rKhh8Mp77TFQVDfLtSPtkZMY909oySXT7VS4b0boROfk8XfQtAuvZC_CqUtliexbs_AfmY3rGb0atK_FUpWpWmWDQQo46Oy5uDqHuccBaNktWG0fVx8CGR3OcKmp2B0Ry1nplyord6fE_ReKoZSLyh64GRDL3H0FgVOy0QVovT5HV47HmclnxuNAUt7ROOpQI3vmFi_NfQlZjUmlq4Z5kdRtQk6Hg9jhF6yqLPPKlkPAhRezQRtKjaPHLXeQNMKrZR4JuEUCz9ts5SmPBEIX1DIvA6PhdAe_IEBD9cWX0ADsHVtLH2kGWRjb04Ol-uXgab7MGXoM2q4dHBjt_zWxPEH4Xq-uiCWhGXOaK6liHkVh-RsNqtqQckuBNUCq0OyanRvqlOm6_M-MyZw_eVXLlsFQI8-zB1Bn1UFcgRDl0LH77mbnEL9e963jHyLwC1Uz2OkyIQg4y0iW0xTNbLxZZM3QUfI5Rkn8qlF-dex1r-F-2cLeVKeTqf_ar2vrxUC-b8JxdYumYRqcMmRtOMLQtLJ8wopx44_f0eTIUKEtHcjcDrNksbPm", "commit"=>"Send", "controller"=>"info", "action"=>"submit_contact"}
 * Timestamp  : 2024-06-04 23:31:05 UTC
 * Server : www-8.internal.bikelink.org
   * Rails root : /var/www/bikelink
 * Process: 131674

-------------------------------
Session:
-------------------------------

 * session id: [FILTERED]
 * data: {"session_id"=>"aaab3466032d49047edfe8546e0f3136",
  "_csrf_token"=>"YL6rAiBuQyJsmw2B3SnUqYzssBdBb8FcSHo69AVWU6Q="}

-------------------------------
Environment:
-------------------------------

 * CONTENT_LENGTH                                          : 13025752
   * CONTENT_TYPE                                            : multipart/form-data; boundary=----WebKitFormBoundaryhEMAFBaxBnGswG24
   * GATEWAY_INTERFACE                                       : CGI/1.2
   * HTTP_ACCEPT                                             : text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
   * HTTP_ACCEPT_ENCODING                                    : gzip, deflate, br, zstd
   * HTTP_ACCEPT_LANGUAGE                                    : en-US,en;q=0.9
   * HTTP_CACHE_CONTROL                                      : max-age=0
   * HTTP_CONNECTION                                         : close
   * HTTP_COOKIE                                             : _ga=GA1.1.1119476824.1717540942; __utma=136922275.1119476824.1717540942.1717540942.1717540942.1; __utmc=136922275; __utmz=136922275.1717540942.1.1.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not%20provided); _bikelink_session=Ap6TMObSpCOy0QRZQ1OcO2nAYX7lwfWBnBE%2Ft%2FNKopAUG48bqpExkihwbwknxS50c4ilV0ijjo3nAmsoa5am7qAY%2BCPe0CROifr2T%2FzzoWJRrJeTjan2H0qS9JCZlScxQ2GcUsaZB85nRrLBIs8nxQhuuMzaC9mfzMtpstxLaPHOSK3Pt%2FnwLb%2BVFEKMUS6qJICcVccpWPea6xMB6SNe6tUO5nbaC1xcgAeArDkwvbhioQPZAChALmEErv2QGC5TX2hx2o7KVw3j5gEunuebhfK4TUXH81lg1Q%3D%3D--jf4rAv%2Bm%2BUfwVxwk--Ml%2B5PijfBZb3%2FDAUriizfw%3D%3D; _ga_5XJXN3VELE=GS1.1.1717543854.2.0.1717543854.0.0.0
   * HTTP_HOST                                               : www.bikelink.org
   * HTTP_ORIGIN                                             : https://www.bikelink.org
   * HTTP_REFERER                                            : https://www.bikelink.org/info/contact
   * HTTP_SEC_CH_UA                                          : "Google Chrome";v="125", "Chromium";v="125", "Not.A/Brand";v="24"
   * HTTP_SEC_CH_UA_MOBILE                                   : ?0
   * HTTP_SEC_CH_UA_PLATFORM                                 : "macOS"
   * HTTP_SEC_FETCH_DEST                                     : document
   * HTTP_SEC_FETCH_MODE                                     : navigate
   * HTTP_SEC_FETCH_SITE                                     : same-origin
   * HTTP_SEC_FETCH_USER                                     : ?1
   * HTTP_UPGRADE_INSECURE_REQUESTS                          : 1
   * HTTP_USER_AGENT                                         : Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36
   * HTTP_VERSION                                            : HTTP/1.0
   * HTTP_X_AMZN_TRACE_ID                                    : Root=1-665fa3af-26d5ed945bb393770811fd04
   * HTTP_X_FORWARDED_FOR                                    : 32.132.191.146, 163.116.140.163, 163.116.140.163
   * HTTP_X_FORWARDED_PORT                                   : 443
   * HTTP_X_FORWARDED_PROTO                                  : https
   * ORIGINAL_FULLPATH                                       : /info/submit_contact
   * ORIGINAL_SCRIPT_NAME                                    :
   * PATH_INFO                                               : /info/submit_contact
   * QUERY_STRING                                            :
   * REMOTE_ADDR                                             : 127.0.0.1
   * REQUEST_METHOD                                          : POST
   * REQUEST_PATH                                            : /info/submit_contact
   * REQUEST_URI                                             : /info/submit_contact
   * ROUTES_13600_SCRIPT_NAME                                :
   * SCRIPT_NAME                                             :
   * SERVER_NAME                                             : www.bikelink.org
   * SERVER_PORT                                             : 443
   * SERVER_PROTOCOL                                         : HTTP/1.0
   * SERVER_SOFTWARE                                         : puma 6.4.0 The Eagle of Durango
   * action_controller.instance                              : #<InfoController:0x00007d7a22accd20>
   * action_dispatch.authenticated_encrypted_cookie_salt     : [FILTERED]
   * action_dispatch.backtrace_cleaner                       : #<Rails::BacktraceCleaner:0x00005892f3d99b10>
   * action_dispatch.content_security_policy                 :
   * action_dispatch.content_security_policy_nonce_directives:
   * action_dispatch.content_security_policy_nonce_generator :
   * action_dispatch.content_security_policy_report_only     : false
   * action_dispatch.cookies                                 : #<ActionDispatch::Cookies::CookieJar:0x00007d7a22a86ed8>
   * action_dispatch.cookies_digest                          :
   * action_dispatch.cookies_rotations                       : #<ActiveSupport::Messages::RotationConfiguration:0x00005892f067f788>
   * action_dispatch.cookies_same_site_protection            : #<Proc:0x00005892f355d438 /var/www/bikelink/vendor/bundle/ruby/3.0.0/gems/railties-6.1.7.6/lib/rails/application.rb:636>
   * action_dispatch.cookies_serializer                      : json
   * action_dispatch.encrypted_cookie_cipher                 : [FILTERED]
   * action_dispatch.encrypted_cookie_salt                   : [FILTERED]
   * action_dispatch.encrypted_signed_cookie_salt            : [FILTERED]
   * action_dispatch.http_auth_salt                          : [FILTERED]
   * action_dispatch.key_generator                           : #<ActiveSupport::CachingKeyGenerator:0x00005892f0f64b50>
   * action_dispatch.logger                                  : #<ActiveSupport::Logger:0x00005892f36af778>
   * action_dispatch.parameter_filter                        : [:confirm_password, :credit_card_number, :password, :passw, :secret, :token, :_key, :crypt, :salt, :certificate, :otp, :ssn]
   * action_dispatch.permissions_policy                      :
   * action_dispatch.redirect_filter                         : []
   * action_dispatch.remote_ip                               : 163.116.140.163
   * action_dispatch.request.content_type                    : multipart/form-data
   * action_dispatch.request.formats                         : [#<Mime::Type:0x00005892f05395b8 @synonyms=["application/xhtml+xml"], @symbol=:html, @string="text/html", @hash=-214244090002607389>]
   * action_dispatch.request.parameters                      : {"authenticity_token"=>"[FILTERED]", "email"=>"leung.maria220@gmail.com", "problem_type"=>"Equipment is broken or not working", "card_number"=>"64794", "message"=>"BikeLink locker at the Fremont BART Station has a door error. Message on screen says \"DOOR ERROR Call (888)540-0546 1D [19] [FR27] # [9...
   * action_dispatch.request.path_parameters                 : {:controller=>"info", :action=>"submit_contact"}
   * action_dispatch.request.query_parameters                : {}
   * action_dispatch.request.request_parameters              : {"authenticity_token"=>"[FILTERED]", "email"=>"leung.maria220@gmail.com", "problem_type"=>"Equipment is broken or not working", "card_number"=>"64794", "message"=>"BikeLink locker at the Fremont BART Station has a door error. Message on screen says \"DOOR ERROR Call (888)540-0546 1D [19] [FR27] # [9...
   * action_dispatch.request.unsigned_session_cookie         : {"session_id"=>"aaab3466032d49047edfe8546e0f3136", "_csrf_token"=>"[FILTERED]"}
   * action_dispatch.request_id                              : aa210ada-bd2c-4c16-bcab-1d5e5d991b81
   * action_dispatch.routes                                  : #<ActionDispatch::Routing::RouteSet:0x00005892f2d6bef0>
   * action_dispatch.secret_key_base                         : [FILTERED]
   * action_dispatch.show_detailed_exceptions                : false
   * action_dispatch.show_exceptions                         : true
   * action_dispatch.signed_cookie_digest                    :
   * action_dispatch.signed_cookie_salt                      : [FILTERED]
   * action_dispatch.use_authenticated_cookie_encryption     : [FILTERED]
   * action_dispatch.use_cookies_with_metadata               : true
   * newrelic.transaction_started                            : true
   * puma.config                                             : #<Puma::Configuration:0x00005892efb72250>
   * puma.request_body_wait                                  : 43.69897794723511
   * puma.socket                                             : #<UNIXSocket:0x00005892f5119a50>
   * rack.after_reply                                        : []
   * rack.errors                                             : #<IO:0x00005892ee9c5818>
   * rack.hijack                                             : #<Puma::Client:0x00005892f5119a00>
   * rack.hijack?                                            : true
   * rack.input                                              : #<File:0x00005892f91b3ca0>
   * rack.multiprocess                                       : true
   * rack.multithread                                        : true
   * rack.request.cookie_hash                                : {"_ga"=>"GA1.1.1119476824.1717540942", "__utma"=>"136922275.1119476824.1717540942.1717540942.1717540942.1", "__utmc"=>"136922275", "__utmz"=>"136922275.1717540942.1.1.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)", "_bikelink_session"=>"Ap6TMObSpCOy0QRZQ1OcO2nAYX7lwfWBnBE/t/NKo...
   * rack.request.cookie_string                              : _ga=GA1.1.1119476824.1717540942; __utma=136922275.1119476824.1717540942.1717540942.1717540942.1; __utmc=136922275; __utmz=136922275.1717540942.1.1.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not%20provided); _bikelink_session=Ap6TMObSpCOy0QRZQ1OcO2nAYX7lwfWBnBE%2Ft%2FNKopAUG48bqpExkihwbwknxS50c4ilV0ijjo3nAmsoa5am7qAY%2BCPe0CROifr2T%2FzzoWJRrJeTjan2H0qS9JCZlScxQ2GcUsaZB85nRrLBIs8nxQhuuMzaC9mfzMtpstxLaPHOSK3Pt%2FnwLb%2BVFEKMUS6qJICcVccpWPea6xMB6SNe6tUO5nbaC1xcgAeArDkwvbhioQPZAChALmEErv2QGC5TX2hx2o7KVw3j5gEunuebhfK4TUXH81lg1Q%3D%3D--jf4rAv%2Bm%2BUfwVxwk--Ml%2B5PijfBZb3%2FDAUriizfw%3D%3D; _ga_5XJXN3VELE=GS1.1.1717543854.2.0.1717543854.0.0.0
   * rack.request.form_hash                                  : {"authenticity_token"=>"[FILTERED]", "email"=>"leung.maria220@gmail.com", "problem_type"=>"Equipment is broken or not working", "card_number"=>"64794", "message"=>"BikeLink locker at the Fremont BART Station has a door error. Message on screen says \"DOOR ERROR Call (888)540-0546 1D [19] [FR27] # [9...
   * rack.request.form_input                                 : #<File:0x00005892f91b3ca0>
   * rack.request.query_hash                                 : {}
   * rack.request.query_string                               :
   * rack.run_once                                           : false
   * rack.session                                            : #<ActionDispatch::Request::Session:0x00007d7a22ad47a0>
   * rack.session.options                                    : #<ActionDispatch::Request::Session::Options:0x00007d7a22ad46b0>
   * rack.tempfiles                                          : [#<Tempfile:/tmp/RackMultipart20240604-131674-8x94kn.png>]
   * rack.url_scheme                                         : https
   * rack.version                                            : [1, 6]
   * warden                                                  : Warden::Proxy:10498480 @config={:default_scope=>:person, :scope_defaults=>{}, :default_strategies=>{:person=>[:two_factor_authenticatable, :two_factor_authenticatable, :rememberable]}, :intercept_401=>false, :failure_app=>#<Devise::Delegator:0x00005892f543ae28>}

-------------------------------
Backtrace:
-------------------------------

 app/controllers/info_controller.rb:13:in `submit_contact'
 app/controllers/application_controller.rb:45:in `process_action'
Reload