Contact – support, sales and partnerships. Real humans reply.
Ask before you start. Our autonomous developer is even faster — submit a task in the morning, review a PR after lunch. Real humans respond. Usually within 24 hours.
Contact Options
Try It First
Most questions are answered by trying mcptask.online. Full Professional plan features for 30 days. No credit card.
Start Free TrialBest For:
- Submit your first task in the morning — review a finished PR from the autonomous developer after lunch
- Evaluating mcptask.online for your team
- Testing MCP server integration and connecting your first AI assistant
Email Support
support@mcptask.onlineUsually within 24 hours (business days)
Best For:
- Technical issues or bugs
- MCP server configuration help
- Integration questions
- Account or billing issues
What to Include:
- Account email (if you have one)
- Detailed description of issue
- AI tool you're using (Claude Code, etc.)
- Screenshots (if applicable)
- Browser and OS (for bugs)
Sales Inquiry
sales@mcptask.onlineUsually within 12 hours (business days)
Security incidents: 4-hour response, 24/7
Best For:
- We don't have an in-house developer - is this still for us?
- Pilot deployment on a single project
- Enterprise plan pricing
- Teams 50+ users
- Custom integration needs
- Volume discounts
- Compliance requirements (SOC 2, ISO)
Watch it live
On the Live page you watch AI developers build the open-source project mcp4mail right now — tasks, PRs and failures included.
Watch livePartnership Inquiries
partners@mcptask.onlineBest For:
- AI tool vendors wanting integration
- MCP ecosystem partnerships
- Reseller inquiries
- Technology partnerships
FAQ
Office
mcptask.online
Prague, Czech Republic
European Union
EU-based vendor. The runner runs on your machine — your code and credentials never leave your environment.
We're remote-first. Email is the fastest way to reach us.
Can the autonomous developer (mcptask_runner) run on our own model and infrastructure?
Yes. The runner is model-agnostic (works with any Claude, GPT, Gemini, or local model) and runs entirely on your own machine or your own servers. Your code and credentials never leave your environment.
How much does running the autonomous developer on a model cost?
The runner works with any model — including cheap and local ones. You're not locked into a single vendor's premium model; you control your own token costs. A local model means near-zero runtime cost; remote APIs are billed by your chosen provider at their own rates.
What happens when the agent finds an unrelated bug?
The agent creates its own tracked task for the bug, fixes it, merges it, and returns to the original assignment. You see the side task in your history as a separate item — including its PR, commit, and the time the agent spent on it.
Do you offer phone support?
Not on Starter or Professional plans. Enterprise includes online chat support option. Email support is responsive - usually 24 hours.
I need help setting up MCP with Claude Code. Is there support for that?
Yes! Support helps with MCP configuration. We have detailed guides on our website and help via email.
How do I report a security issue?
Email security@mcptask.online immediately. We respond within 4 hours to security reports.
Can I suggest a feature?
Absolutely! Email support@mcptask.online with your suggestion. We prioritize based on user requests.
What timezone is support in?
Central European Time (CET/CEST). Business days Monday-Friday. Czech holidays observed.
Response Time Expectations
| Channel | Response Time |
|---|---|
| support@ | 24 hours (business days) |
| sales@ | 12 hours (business days) |
| security@ | 4 hours (24/7) |
| partners@ | 48 hours (business days) |
What Customers Say
I emailed about MCP configuration at 11pm. Got a detailed response with code examples by 9am. Exactly what I needed.
Martin V., Full-Stack Developer