#4137 - Unable to edit some automatially generated problem reports
https://www.bikelink.org/trouble_tickets/28998
https://www.bikelink.org/trouble_tickets/28997
https://www.bikelink.org/trouble_tickets/28996
Goes to "Oops something wrongs page"
One of crash reports:
An ActionView::Template::Error occurred in trouble_tickets#edit:
undefined method `cards' for nil
app/helpers/answering_service_helper.rb:81:in `cards_for_person'
-------------------------------
Request:
-------------------------------
* URL : https://www.bikelink.org/trouble_tickets/28996/edit
* HTTP Method: GET
* IP address : 23.93.232.129
* Parameters : {"controller"=>"trouble_tickets", "action"=>"edit", "id"=>"28996"}
* Timestamp : 2025-06-02 17:07:00 UTC
* Server : www-9.internal.bikelink.org
* Rails root : /var/www/bikelink
* Process: 1078190
-------------------------------
Session:
-------------------------------
* session id: [FILTERED]
* data: {"session_id"=>"330f39ff3e7b1564c8c3dc7b9b63819a",
"warden.user.person.key"=>[[31069], "oa8zM7WW7o4Pjn2npiwT"],
"_csrf_token"=>"9-aKPPdiNXGNnXfJbNMDeDMsh8kdlr2IMMxYtLKjBHA",
"params_for_filter"=>
{"filter_by_location"=>nil,
"filter_by_owner"=>nil,
"filter_by_state"=>2,
"filter_by_priority"=>nil}}
-------------------------------
Environment:
-------------------------------
* GATEWAY_INTERFACE : CGI/1.2
* HTTP_ACCEPT : text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
* HTTP_ACCEPT_ENCODING : gzip, deflate, br, zstd
* HTTP_ACCEPT_LANGUAGE : en-US,en;q=0.5
* HTTP_CONNECTION : close
* HTTP_COOKIE : _ga_5XJXN3VELE=GS2.1.s1748647476$o87$g1$t1748648679$j60$l0$h0; _ga=GA1.1.1030308977.1740446853; _bikelink_session=xPWGxO4Lq%2BHuQIwIgIU%2FxRa435s5RXlFIFxDf67QUi2nQa2HmKAWiDIHBiQwPx5u54N5s6O55PaaXfgs1AzNIdSbaRKDQpbsi3u7E7Os02HsQnDOPpsaENckz8lP%2BWrsHxsg3m8%2Fx8RjH6jFeOo4SelWKOERtnEeZolW%2FvwaD8%2F50eOKdHXh5afueIDIbgkEuAfuFh1Ky%2BKAqDYEIT7z15QsUMzPhPONDMI24PBw8DuRQl1SDSxv%2BJ2YYS6uPiSru%2Bwsq%2BKlbkfEbkYKbpYizXB3AMgkHLwR24TIqcqfhC0GWFjbgD0EmWwyBc0MzYa%2FPElZ3PaaC6MssN5RhV2Laji3qx3fKAoNJwndTbkAtK2R4ZFg5%2FGGNFxyDIdZbR02osMkuYQWMztYo%2BimSBa7T2s8bpRNVmHlPdpGwu7eunKLDqpVbiryV1bJGKc9eUOCHzlE%2BzgQGoojNyEhpmo9BgaIoTSknxuwaijO42HGrOnYuRnaa3WMimUyoJ1llysz4oiF%2FmgzZvOgbx2mPX9q2X%2FBr%2B%2BhsYDOQNvQTDR5P2Pd%2B563kjH4J0cXb05APpcq5xE2RFoCq1iykXx9gggeAsI%3D--ZQqe2VJmtuwCqYvl--KWc38urQIBqT1pnco3U3Qg%3D%3D
* HTTP_DNT : 1
* HTTP_HOST : www.bikelink.org
* HTTP_PRIORITY : u=0, i
* HTTP_REFERER : https://www.bikelink.org/trouble_tickets/28996
* HTTP_SEC_FETCH_DEST : document
* HTTP_SEC_FETCH_MODE : navigate
* HTTP_SEC_FETCH_SITE : same-origin
* HTTP_SEC_FETCH_USER : ?1
* HTTP_SEC_GPC : 1
* HTTP_UPGRADE_INSECURE_REQUESTS : 1
* HTTP_USER_AGENT : Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:138.0) Gecko/20100101 Firefox/138.0
* HTTP_VERSION : HTTP/1.0
* HTTP_X_AMZN_TRACE_ID : Root=1-683dda33-3cb17b6174733c676788c211
* HTTP_X_FORWARDED_FOR : 23.93.232.129, 23.93.232.129
* HTTP_X_FORWARDED_PORT : 443
* HTTP_X_FORWARDED_PROTO : https
* ORIGINAL_FULLPATH : /trouble_tickets/28996/edit
* ORIGINAL_SCRIPT_NAME :
* PATH_INFO : /trouble_tickets/28996/edit
* QUERY_STRING :
* REMOTE_ADDR : 127.0.0.1
* REQUEST_METHOD : GET
* REQUEST_PATH : /trouble_tickets/28996/edit
* REQUEST_URI : /trouble_tickets/28996/edit
* ROUTES_13660_SCRIPT_NAME :
* SCRIPT_NAME :
* SERVER_NAME : www.bikelink.org
* SERVER_PORT : 443
* SERVER_PROTOCOL : HTTP/1.0
* SERVER_SOFTWARE : puma 6.6.0 Return to Forever
* action_controller.instance : #<TroubleTicketsController:0x00007fc9a487fb48>
* action_dispatch.authenticated_encrypted_cookie_salt : [FILTERED]
* action_dispatch.backtrace_cleaner : #<Rails::BacktraceCleaner:0x00007fc9b7551fd0>
* action_dispatch.content_security_policy :
* action_dispatch.content_security_policy_nonce_directives:
* action_dispatch.content_security_policy_nonce_generator :
* action_dispatch.content_security_policy_report_only : false
* action_dispatch.cookies : #<ActionDispatch::Cookies::CookieJar:0x00007fc9a5cd3810>
* action_dispatch.cookies_digest :
* action_dispatch.cookies_rotations : #<ActiveSupport::Messages::RotationConfiguration:0x00007fc9bf572bd8>
* action_dispatch.cookies_same_site_protection : #<Proc:0x00007fc9ad759378 /var/www/bikelink/vendor/bundle/ruby/3.3.0/gems/railties-7.2.2.1/lib/rails/application.rb:641>
* action_dispatch.cookies_serializer : json
* action_dispatch.debug_exception_log_level : 3
* action_dispatch.encrypted_cookie_cipher : [FILTERED]
* action_dispatch.encrypted_cookie_salt : [FILTERED]
* action_dispatch.encrypted_signed_cookie_salt : [FILTERED]
* action_dispatch.http_auth_salt : [FILTERED]
* action_dispatch.key_generator : #<ActiveSupport::CachingKeyGenerator:0x00007fc9b485e820>
* action_dispatch.log_rescued_responses : true
* action_dispatch.logger : #<ActiveSupport::BroadcastLogger:0x00007fc9b79fead8>
* action_dispatch.parameter_filter : [/(?i:confirm_password)|(?i:credit_card_number)|(?i:password)|(?i:passw)|(?i:secret)|(?i:token)|(?i:_key)|(?i:crypt)|(?i:salt)|(?i:certificate)|(?i:otp)|(?i:ssn)/, /(?i:person\.otp_secret)|(?i:encrypted_rich_text\.body)/]
* action_dispatch.permissions_policy :
* action_dispatch.redirect_filter : []
* action_dispatch.remote_ip : 23.93.232.129
* action_dispatch.request.content_type :
* action_dispatch.request.formats : [#<Mime::Type:0x00007fc9bf449d38 @synonyms=["application/xhtml+xml"], @symbol=:html, @string="text/html", @hash=-1524394904624308942>]
* action_dispatch.request.parameters : {"controller"=>"trouble_tickets", "action"=>"edit", "id"=>"28996"}
* action_dispatch.request.path_parameters : {:controller=>"trouble_tickets", :action=>"edit", :id=>"28996"}
* action_dispatch.request.query_parameters : {}
* action_dispatch.request.request_parameters : {}
* action_dispatch.request.unsigned_session_cookie : {"session_id"=>"330f39ff3e7b1564c8c3dc7b9b63819a", "warden.user.person.key"=>[[31069], "oa8zM7WW7o4Pjn2npiwT"], "_csrf_token"=>"[FILTERED]", "params_for_filter"=>{"filter_by_location"=>nil, "filter_by_owner"=>nil, "filter_by_state"=>2, "filter_by_priority"=>nil}}
* action_dispatch.request_id : d3747af5-62c1-45df-94bb-246633ce98a4
* action_dispatch.route_uri_pattern : /trouble_tickets/:id/edit(.:format)
* action_dispatch.routes : #<ActionDispatch::Routing::RouteSet:0x00007fc9b7f37bd0>
* action_dispatch.secret_key_base : [FILTERED]
* action_dispatch.show_detailed_exceptions : false
* action_dispatch.show_exceptions : all
* action_dispatch.signed_cookie_digest :
* action_dispatch.signed_cookie_salt : [FILTERED]
* action_dispatch.use_authenticated_cookie_encryption : [FILTERED]
* action_dispatch.use_cookies_with_metadata : true
* newrelic.transaction_started : true
* puma.config : #<Puma::Configuration:0x00007fc9bff1de30>
* puma.request_body_wait : 0.003529071807861328
* puma.socket : #<UNIXSocket:0x00007fc9ad2f2a50>
* rack.after_reply : []
* rack.errors : #<IO:0x00007fc9dbc89090>
* rack.hijack : #<Puma::Client:0x00007fc9a4842450>
* rack.hijack? : true
* rack.input : #<Puma::NullIO:0x00007fc9bff36a20>
* rack.multiprocess : true
* rack.multithread : true
* rack.request.cookie_hash : {"_ga_5XJXN3VELE"=>"GS2.1.s1748647476$o87$g1$t1748648679$j60$l0$h0", "_ga"=>"GA1.1.1030308977.1740446853", "_bikelink_session"=>"xPWGxO4Lq+HuQIwIgIU/xRa435s5RXlFIFxDf67QUi2nQa2HmKAWiDIHBiQwPx5u54N5s6O55PaaXfgs1AzNIdSbaRKDQpbsi3u7E7Os02HsQnDOPpsaENckz8lP+WrsHxsg3m8/x8RjH6jFeOo4SelWKOERtnEeZolW/vwaD8/...
* rack.request.cookie_string : _ga_5XJXN3VELE=GS2.1.s1748647476$o87$g1$t1748648679$j60$l0$h0; _ga=GA1.1.1030308977.1740446853; _bikelink_session=xPWGxO4Lq%2BHuQIwIgIU%2FxRa435s5RXlFIFxDf67QUi2nQa2HmKAWiDIHBiQwPx5u54N5s6O55PaaXfgs1AzNIdSbaRKDQpbsi3u7E7Os02HsQnDOPpsaENckz8lP%2BWrsHxsg3m8%2Fx8RjH6jFeOo4SelWKOERtnEeZolW%2FvwaD8%2F50eOKdHXh5afueIDIbgkEuAfuFh1Ky%2BKAqDYEIT7z15QsUMzPhPONDMI24PBw8DuRQl1SDSxv%2BJ2YYS6uPiSru%2Bwsq%2BKlbkfEbkYKbpYizXB3AMgkHLwR24TIqcqfhC0GWFjbgD0EmWwyBc0MzYa%2FPElZ3PaaC6MssN5RhV2Laji3qx3fKAoNJwndTbkAtK2R4ZFg5%2FGGNFxyDIdZbR02osMkuYQWMztYo%2BimSBa7T2s8bpRNVmHlPdpGwu7eunKLDqpVbiryV1bJGKc9eUOCHzlE%2BzgQGoojNyEhpmo9BgaIoTSknxuwaijO42HGrOnYuRnaa3WMimUyoJ1llysz4oiF%2FmgzZvOgbx2mPX9q2X%2FBr%2B%2BhsYDOQNvQTDR5P2Pd%2B563kjH4J0cXb05APpcq5xE2RFoCq1iykXx9gggeAsI%3D--ZQqe2VJmtuwCqYvl--KWc38urQIBqT1pnco3U3Qg%3D%3D
* rack.request.form_hash : {}
* rack.request.form_input : #<Puma::NullIO:0x00007fc9bff36a20>
* rack.request.query_hash : {}
* rack.request.query_string :
* rack.run_once : false
* rack.session : #<ActionDispatch::Request::Session:0x00007fc9a5cd7d20>
* rack.session.options : #<ActionDispatch::Request::Session::Options:0x00007fc9ad23d178>
* rack.tempfiles : []
* rack.url_scheme : https
* rack.version : [1, 6]
* rails.rack_logger_tag_count : 1
* warden : Warden::Proxy:17254280 @config={:default_scope=>:person, :scope_defaults=>{}, :default_strategies=>{:person=>[:two_factor_authenticatable, :two_factor_authenticatable, :rememberable]}, :intercept_401=>false, :failure_app=>#<Devise::Delegator:0x00007fc9b751b6d8>}
-------------------------------
Backtrace:
-------------------------------
app/helpers/answering_service_helper.rb:81:in `cards_for_person'
app/views/trouble_tickets/form/lookup_person/_access_device_select.html.slim:5
app/views/trouble_tickets/form/_trouble_ticket.html.slim:37
app/views/trouble_tickets/edit.html.slim:24
app/views/trouble_tickets/edit.html.slim:1
app/controllers/application_controller.rb:45:in `process_action'