#4189 - trouble_tickets#show (ActionView::Template::Error) "undefined method `full_name' for nil

An ActionView::Template::Error occurred in trouble_tickets#show:

 undefined method `full_name' for nil
 app/decorators/trouble_ticket_decorator.rb:107:in `locker_number_description'


-------------------------------
Request:
-------------------------------

 * URL        : https://www.bikelink.org/trouble_tickets/30384
 * HTTP Method: GET
 * IP address : 209.184.152.59
 * Parameters : {"controller"=>"trouble_tickets", "action"=>"show", "id"=>"30384"}
 * Timestamp  : 2025-07-09 15:44:35 UTC
 * Server : www-10.internal.bikelink.org
   * Rails root : /var/www/bikelink
 * Process: 2904692

-------------------------------
Session:
-------------------------------

 * session id: [FILTERED]
 * data: {"session_id"=>"85277eea67f266a2dc0dac4eff05defe",
  "warden.user.person.key"=>[[40328], "s7f7bLuTR1CPZ6c5gCQv"],
  "_csrf_token"=>"HiQgh4smsbvBnBcjKPAoGB2HLVrb81RpYuEgvPKih0g"}

-------------------------------
Environment:
-------------------------------

 * GATEWAY_INTERFACE                                       : CGI/1.2
   * HTTP_ACCEPT                                             : text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
   * HTTP_ACCEPT_ENCODING                                    : gzip, deflate, br, zstd
   * HTTP_ACCEPT_LANGUAGE                                    : en-US,en;q=0.9
   * HTTP_CACHE_CONTROL                                      : max-age=0
   * HTTP_CONNECTION                                         : close
   * HTTP_COOKIE                                             : _ga=GA1.1.860379653.1694570064; __utmc=136922275; __utmz=136922275.1694570131.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); __utma=136922275.860379653.1694570064.1739224318.1739305225.794; _ga_5XJXN3VELE=deleted; _ga_5XJXN3VELE=deleted; _bikelink_session=J5dqLXBdNy%2FHZafxtpmecF%2BpSxAs1qcdv9hMYGeu5zAu6E4lxUdlvN80FOsstnSkIM%2B7gO4WVYqsDGX8zIp2d1%2BcEI4d%2BHiRajFKzt3PVu3geehJBxzkPbdI25DCFAIvuPhzEIk3Ba0P4Jk8Cwfla%2B1ePaaAE%2BW%2BJW0hVLumRBfTDmBPF17srtzlUP%2B51Y7CP4jt9n2MYjd0BB0ZbNFq%2BO%2FIzpOc2S1uAfGcGTrCd3OeHv0GkSibUh98%2FLJMy1pKEkooVn7ngM7g4g9CW0JogCpuXGViR%2FJ%2FCU1iWWvwRGuePrDyXywfkNWuaGTVjkxwxvnw9ewIBo0b0XTVO8CxiFocASE3AyBz7p86R1bGVVu1YAGFR7B5hkiV%2FQCA8ld8uDlv9Nc%3D--h3uTyiuYYdjBRhL%2F--cRxqNk3VHYH5%2BXzUZYnQ6g%3D%3D; _ga_5XJXN3VELE=GS2.1.s1752075230$o2$g1$t1752075798$j31$l0$h0
   * HTTP_HOST                                               : www.bikelink.org
   * HTTP_PRIORITY                                           : u=0, i
   * HTTP_REFERER                                            : https://www.bikelink.org/trouble_tickets?page=1
   * HTTP_SEC_CH_UA                                          : "Not)A;Brand";v="8", "Chromium";v="138", "Google Chrome";v="138"
   * HTTP_SEC_CH_UA_MOBILE                                   : ?0
   * HTTP_SEC_CH_UA_PLATFORM                                 : "Windows"
   * HTTP_SEC_FETCH_DEST                                     : document
   * HTTP_SEC_FETCH_MODE                                     : navigate
   * HTTP_SEC_FETCH_SITE                                     : same-origin
   * HTTP_SEC_FETCH_USER                                     : ?1
   * HTTP_UPGRADE_INSECURE_REQUESTS                          : 1
   * HTTP_USER_AGENT                                         : Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36
   * HTTP_VERSION                                            : HTTP/1.0
   * HTTP_X_AMZN_TRACE_ID                                    : Root=1-686e8e63-0235ed9e0b540ea1121e4f6f
   * HTTP_X_FORWARDED_FOR                                    : 209.184.152.59, 209.184.152.59
   * HTTP_X_FORWARDED_PORT                                   : 443
   * HTTP_X_FORWARDED_PROTO                                  : https
   * ORIGINAL_FULLPATH                                       : /trouble_tickets/30384
   * ORIGINAL_SCRIPT_NAME                                    :
   * PATH_INFO                                               : /trouble_tickets/30384
   * QUERY_STRING                                            :
   * REMOTE_ADDR                                             : 127.0.0.1
   * REQUEST_METHOD                                          : GET
   * REQUEST_PATH                                            : /trouble_tickets/30384
   * REQUEST_URI                                             : /trouble_tickets/30384
   * ROUTES_13660_SCRIPT_NAME                                :
   * SCRIPT_NAME                                             :
   * SERVER_NAME                                             : www.bikelink.org
   * SERVER_PORT                                             : 443
   * SERVER_PROTOCOL                                         : HTTP/1.0
   * SERVER_SOFTWARE                                         : puma 6.6.0 Return to Forever
   * action_controller.instance                              : #<TroubleTicketsController:0x000075a4416bb1a0>
   * action_dispatch.authenticated_encrypted_cookie_salt     : [FILTERED]
   * action_dispatch.backtrace_cleaner                       : #<Rails::BacktraceCleaner:0x000075a466a7c120>
   * action_dispatch.content_security_policy                 :
   * action_dispatch.content_security_policy_nonce_directives:
   * action_dispatch.content_security_policy_nonce_generator :
   * action_dispatch.content_security_policy_report_only     : false
   * action_dispatch.cookies                                 : #<ActionDispatch::Cookies::CookieJar:0x000075a454e6f780>
   * action_dispatch.cookies_digest                          :
   * action_dispatch.cookies_rotations                       : #<ActiveSupport::Messages::RotationConfiguration:0x000075a466f7dac0>
   * action_dispatch.cookies_same_site_protection            : #<Proc:0x000075a45c054788 /var/www/bikelink/vendor/bundle/ruby/3.3.0/gems/railties-7.2.2.1/lib/rails/application.rb:641>
   * action_dispatch.cookies_serializer                      : json
   * action_dispatch.debug_exception_log_level               : 3
   * action_dispatch.encrypted_cookie_cipher                 : [FILTERED]
   * action_dispatch.encrypted_cookie_salt                   : [FILTERED]
   * action_dispatch.encrypted_signed_cookie_salt            : [FILTERED]
   * action_dispatch.http_auth_salt                          : [FILTERED]
   * action_dispatch.key_generator                           : #<ActiveSupport::CachingKeyGenerator:0x000075a4574fbd90>
   * action_dispatch.log_rescued_responses                   : true
   * action_dispatch.logger                                  : #<ActiveSupport::BroadcastLogger:0x000075a465b249c0>
   * action_dispatch.parameter_filter                        : [/(?i:confirm_password)|(?i:credit_card_number)|(?i:password)|(?i:passw)|(?i:secret)|(?i:token)|(?i:_key)|(?i:crypt)|(?i:salt)|(?i:certificate)|(?i:otp)|(?i:ssn)/, /(?i:person\.otp_secret)|(?i:encrypted_rich_text\.body)/]
   * action_dispatch.permissions_policy                      :
   * action_dispatch.redirect_filter                         : []
   * action_dispatch.remote_ip                               : 209.184.152.59
   * action_dispatch.request.content_type                    :
   * action_dispatch.request.formats                         : [#<Mime::Type:0x000075a466c4a330 @synonyms=["application/xhtml+xml"], @symbol=:html, @string="text/html", @hash=-1382425253569710074>]
   * action_dispatch.request.parameters                      : {"controller"=>"trouble_tickets", "action"=>"show", "id"=>"30384"}
   * action_dispatch.request.path_parameters                 : {:controller=>"trouble_tickets", :action=>"show", :id=>"30384"}
   * action_dispatch.request.query_parameters                : {}
   * action_dispatch.request.request_parameters              : {}
   * action_dispatch.request.unsigned_session_cookie         : {"session_id"=>"85277eea67f266a2dc0dac4eff05defe", "warden.user.person.key"=>[[40328], "s7f7bLuTR1CPZ6c5gCQv"], "_csrf_token"=>"[FILTERED]"}
   * action_dispatch.request_id                              : 36266d83-7b4d-4534-80ce-dfc182aa7547
   * action_dispatch.route_uri_pattern                       : /trouble_tickets/:id(.:format)
   * action_dispatch.routes                                  : #<ActionDispatch::Routing::RouteSet:0x000075a45fa442e0>
   * action_dispatch.secret_key_base                         : [FILTERED]
   * action_dispatch.show_detailed_exceptions                : false
   * action_dispatch.show_exceptions                         : all
   * action_dispatch.signed_cookie_digest                    :
   * action_dispatch.signed_cookie_salt                      : [FILTERED]
   * action_dispatch.use_authenticated_cookie_encryption     : [FILTERED]
   * action_dispatch.use_cookies_with_metadata               : true
   * newrelic.transaction_started                            : true
   * puma.config                                             : #<Puma::Configuration:0x000075a4679b2770>
   * puma.request_body_wait                                  : 0.0045070648193359375
   * puma.socket                                             : #<UNIXSocket:0x000075a45610c460>
   * rack.after_reply                                        : []
   * rack.errors                                             : #<IO:0x000075a482f69090>
   * rack.hijack                                             : #<Puma::Client:0x000075a4416bd5e0>
   * rack.hijack?                                            : true
   * rack.input                                              : #<Puma::NullIO:0x000075a4677fe9d8>
   * rack.multiprocess                                       : true
   * rack.multithread                                        : true
   * rack.request.cookie_hash                                : {"_ga"=>"GA1.1.860379653.1694570064", "__utmc"=>"136922275", "__utmz"=>"136922275.1694570131.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)", "__utma"=>"136922275.860379653.1694570064.1739224318.1739305225.794", "_ga_5XJXN3VELE"=>"deleted", "_bikelink_session"=>"J5dqLXBdNy/HZafxtpmecF+pSxAs1qcdv9...
   * rack.request.cookie_string                              : _ga=GA1.1.860379653.1694570064; __utmc=136922275; __utmz=136922275.1694570131.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); __utma=136922275.860379653.1694570064.1739224318.1739305225.794; _ga_5XJXN3VELE=deleted; _ga_5XJXN3VELE=deleted; _bikelink_session=J5dqLXBdNy%2FHZafxtpmecF%2BpSxAs1qcdv9hMYGeu5zAu6E4lxUdlvN80FOsstnSkIM%2B7gO4WVYqsDGX8zIp2d1%2BcEI4d%2BHiRajFKzt3PVu3geehJBxzkPbdI25DCFAIvuPhzEIk3Ba0P4Jk8Cwfla%2B1ePaaAE%2BW%2BJW0hVLumRBfTDmBPF17srtzlUP%2B51Y7CP4jt9n2MYjd0BB0ZbNFq%2BO%2FIzpOc2S1uAfGcGTrCd3OeHv0GkSibUh98%2FLJMy1pKEkooVn7ngM7g4g9CW0JogCpuXGViR%2FJ%2FCU1iWWvwRGuePrDyXywfkNWuaGTVjkxwxvnw9ewIBo0b0XTVO8CxiFocASE3AyBz7p86R1bGVVu1YAGFR7B5hkiV%2FQCA8ld8uDlv9Nc%3D--h3uTyiuYYdjBRhL%2F--cRxqNk3VHYH5%2BXzUZYnQ6g%3D%3D; _ga_5XJXN3VELE=GS2.1.s1752075230$o2$g1$t1752075798$j31$l0$h0
   * rack.request.form_hash                                  : {}
   * rack.request.form_input                                 : #<Puma::NullIO:0x000075a4677fe9d8>
   * rack.request.query_hash                                 : {}
   * rack.request.query_string                               :
   * rack.run_once                                           : false
   * rack.session                                            : #<ActionDispatch::Request::Session:0x000075a454e6eba0>
   * rack.session.options                                    : #<ActionDispatch::Request::Session::Options:0x000075a4561298f8>
   * rack.tempfiles                                          : []
   * rack.url_scheme                                         : https
   * rack.version                                            : [1, 6]
   * rails.rack_logger_tag_count                             : 1
   * warden                                                  : Warden::Proxy:13204720 @config={:default_scope=>:person, :scope_defaults=>{}, :default_strategies=>{:person=>[:two_factor_authenticatable, :two_factor_authenticatable, :rememberable]}, :intercept_401=>false, :failure_app=>#<Devise::Delegator:0x000075a457bcb0a8>}

-------------------------------
Backtrace:
-------------------------------

 app/decorators/trouble_ticket_decorator.rb:107:in `locker_number_description'
 app/views/trouble_tickets/show.html.erb:139
 app/controllers/application_controller.rb:45:in `process_action'
Reload